The account synchronization process between Fluke Calibration website users with MET/SUPPORT Gold contracts and Cubyt requires exporting user data from the Fluke Calibration website and then uploading it. In the current state, this is a manual process. A mistake was made in the export process which caused the imported data to not contain all the users who should have had access. The rectification required doing another user sync, but due to ongoing security updates to the mechanism used for that process at the time, this relied on an additional team being involved, causing delays in handoffs. Moving forward, should this kind of issue happen again, it will be able to be resolved more quickly through the normal process and not require waiting for handoffs.