| Product Status | Active |
| Support Status | Active |
| SLA Target Tier | Tier 1 |
| Priority | Release Type | Acknowledgement | Resolution | Notification Frequency |
|---|---|---|---|---|
| Critical/Urgent | Hot Fix | 2 business hours | 24 hours | 1 hour |
| High | Maintenance | 4 business hours | 1 week | 1 day |
| Medium/Normal | Scheduled | 1 business day | 2 months | 2 weeks |
| Low | Scheduled | 2 business days | 6 months | 2 months |
All Systems Operational
Account Management
Operational
Password Management
Operational
Login
Operational
Permissions Management
Operational
Organizational Account Management
Operational
Licensing
Operational
Product Profiles
Operational
CAL-SPECS
Operational
CAL-SHEETS
Operational
MET/SUPPORT Gold Procedure Library
Operational
AWS apigateway-us-west-1
Operational
AWS s3-us-west-1
Operational
AWS dynamodb-us-west-1
Operational
AWS elasticsearch-us-west-1
Operational
AWS cloudfront
Operational
AWS ec2-us-west-1
Operational
AWS workmail-us-west-2
Operational
AWS ses-us-west-2
Operational
AWS amplify-us-west-2
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.