| Product Status | Active |
| Support Status | Active |
| SLA Target Tier | Tier 1 |
| Priority | Release Type | Acknowledgement | Resolution |
|---|---|---|---|
| Critical/Urgent | Hot Fix | 4 business hours | 24 hours |
| High | Maintenance | 8 business hours | 1 week |
| Medium/Normal | Scheduled | 2 business days | 2 months |
| Low | Scheduled | 2 business days | 6 months |